PSD2 support

Problems in working with PSD2 interface can be reported via email address helpdesk-psd2@ikb.hr

The notification must contain the following information:

  • TPP name
  • contact details (first and last name, email address, phone number of the responsible person of the TPP)
  • type and description of the problem

Response time:

  • for notifications received on weekdays (Monday – Friday) from 8:00 to 16:00 CET– up to one hour from receipt
  • for notifications received on weekdays outside working hours and non-working days (weekends and holidays) – the first following working day until 9:00 CET